The Gardens at Aldersgate ยท 4 days ago
Receptionist
Topeka, KS
Full-time
Onsite
New Grad, Entry LevelThe Gardens at Aldersgate is seeking a Receptionist to provide exceptional customer service and support to residents and their families. The role involves greeting new residents, resolving inquiries, and ensuring adherence to regulations while performing clerical duties.
Hospital & Health Care
Responsibilities
Meets and greets all new residents and families to facility
Resolves customer requests, questions and complaints; provides information to improve customer service
Serves as liaison between residents and other departments
Conducts inquiries on customer satisfaction; reports information using recommended tools and forms
Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
Arranges for consults for residents annually or as needed
Serves as role model to foster superb customer service
Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents
Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence
Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires
Fications over public address system
Passes out and collects employment applications
Other duties assigned
Qualification
Required
High school Diploma required
Proficiency with Microsoft office: Word, Excel and Outlook
Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community
Company
The Gardens at Aldersgate
At The Gardens at Aldersgate Health and Rehabilitation, we are dedicated to having the best care team.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase