TEKsystems · 1 day ago
Customer Service Representative
Richland, WA
Contract
Onsite
Entry Level
$19.50/hr - $21.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Member Contact Center Representative to enhance relationships with credit union members. This role involves providing exceptional customer service, resolving inquiries, and promoting credit union products while maintaining compliance with policies and regulations.
Information Technology
Responsibilities
Provide exceptional service to members via phone and email, ensuring positive and lasting relationships
Answer general inquiries, assist with account maintenance, and resolve member concerns promptly
Meet and exceed critical performance metrics while delivering high-quality service
Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership
Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction
Identify opportunities to promote additional credit union products, services, and promotions that align with member needs
Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information
Qualification
Required
Minimum of a high school diploma
At least 1+ year of customer service experience in a call center setting
Excellent communication skills—both verbal and written
Ability to work collaboratively and contribute to a cohesive team environment
Member-centric approach with a friendly and professional demeanor
Proficiency in Microsoft Office and standard office equipment
Strong analytical skills to assess situations and recommend operational improvements
Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues
Preferred
Some college coursework preferred
Bilingual in Spanish, preferred
Familiarity with call center programs desirable
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase