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Fortune Fish & Gourmet · 17 hours ago

Customer Service Associate - Oxford, NC

Oxford, NC, US

Full-time

Onsite

New Grad, Entry Level

Fortune Fish & Gourmet is a company that specializes in premium food products, and they are seeking a Customer Service Associate to support customers shopping online. This role involves assisting with orders, delivery questions, and account needs while ensuring a high-quality customer experience.

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Responsibilities

Respond to customer inquiries via email, chat, and other digital channels in a clear and professional manner

Assist customers with order questions, returns, refunds, exchanges, and billing issues

Review and manage orders in the order management system, including tracking, backorders, and delivery concerns

Troubleshoot basic technical issues related to logins, checkout, and account access

Accurately document all customer interactions and actions taken

Identify when issues should be escalated and route them appropriately

Take ownership of customer issues through resolution

Follow company policies while using sound judgment when exceptions are needed

Communicate recurring issues or trends to management team to help improve processes and the customer experience

Qualification

Salesforce experienceCulinary experienceMicrosoft 360 – ExcelCustomer service experienceWritten communicationProblem-solving skillsTime management skillsTeam playerAttention to detailAdaptability