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Remx · 1 day ago

Customer Service/Order Entry

Buffalo, NY

Contract

Onsite

New Grad, Entry Level

$19/hr - $19/hr

RemX is seeking a reliable and customer-focused Customer Service Representative to support internal and external customers. This temporary opportunity involves responding to inquiries, processing orders, and providing high-quality service in a fast-paced environment.

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Responsibilities

Respond to customer inquiries regarding order status, products, and programs

Enter and update customer orders and order changes accurately

Process customer returns in accordance with established procedures

Partner with the Credit Department to resolve disputed items

Follow daily call schedules and document customer interactions

Promote company-endorsed sales programs and ongoing promotions

Record and communicate customer complaints and service issues

Provide feedback to management regarding service concerns or process gaps

Support route settlements and verify load capacities

Communicate with Distribution and Sales teams as needed

Participate in training sessions and team meetings

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookVerbal communicationWritten communicationMultitaskingAttention to detailFlexibility