Pure Storage · 1 day ago
Customer Success Manager
Santa Clara, California
Full-time
Onsite
Mid, Senior Level
$111K/yr - $168K/yrPure Storage is fundamentally reshaping the data storage industry, and they are seeking a Customer Success Manager to drive customer success with their as-a-Service Subscription portfolio. The role involves managing the post-sales customer journey, establishing relationships with key stakeholders, and advocating for customer needs to ensure satisfaction and loyalty.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Own the end-to-end post-sales customer journey for your portfolio of Commercial Accounts, managing vital activities from on-boarding and adoption to retention, renewals, and advocacy, ensuring a world-class customer experience
Establish and lead strategic, operational, and growth management reviews with key customer stakeholders, effectively aligning Pure Storage technology with their business and technical roadmaps, particularly in areas like capacity planning, deployments, and expansions
Act as the primary customer advocate and subject matter expert, deeply understanding your customers' operational models and technical needs, and serving as the essential conduit to influence internal cross-functional teams (e.g., Product Management, Engineering) to drive issue resolution and deliver product value
Proactively monitor and analyze customer consumption and usage data to provide data-driven recommendations that optimize their hardware utilization and consumption model based on their unique use case and long-term business goals
Drive issue management and customer escalations, providing enterprise-level service and support to ensure successful deployment and delivery of Pure's as-a-Service Subscription portfolio, thereby strengthening customer satisfaction and loyalty
Qualification
Required
Extensive experience in a customer-facing, technical account management, or Customer Success role within an enterprise technology and/or data storage and cloud environment
Proven ability to establish and drive strategic discussions with both business and technical executives, adept at articulating complex technical issues into clear business impacts
Exceptional skills in managing and executing against multiple projects and priorities concurrently, demonstrating sound judgment and a high degree of initiative in a high-growth, fast-paced environment
Deep understanding of data center environments and core storage, as-a-Service, or cloud subscription-based business models
Strong collaboration and influencing skills across internal and external organizations, capable of effectively bridging communication between Sales, Support, Product, and the Customer to achieve mutual success
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
The Motley Fool
2026-01-04
2025-12-30
Company data provided by crunchbase