AMEX Healthcare · 1 week ago
Director-Digital Product Operations
Phoenix, AZ
Full-time
Hybrid
Director/Executive
$144K/yr - $256K/yrAmerican Express is a company with a rich history of innovation and a commitment to its customers. The Director of Digital Product Operations will lead the development and transformation of the Global Loyalty & Benefits data platform, ensuring scalable data products and capabilities while collaborating with various teams to enable effective data management and governance.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Defines data product outcomes with clearly articulated metrics and targets aligned to the Global Loyalty & Benefits product portfolio vision, enterprise data strategy, and organizational outcomes
Owns the data product roadmap for Loyalty & Benefits, including data publishing, maintenance, and transformation on the LUMI platform
Enables reliable and compliant data delivery to Financial Reporting Systems to support accounting, reconciliation, regulatory, and audit requirements
Partners with business, analytics, and technology teams to support data consumers through self-service access, documentation, and data quality transparency
Drives the development of data capabilities that enable loyalty control, detection, and prevention use cases, in partnership with Risk, Fraud, and Compliance teams
Leads the adoption of AI and advanced analytics within the data domain, ensuring data products are AI-ready and support intelligent insights, anomaly detection, automation, and personalization use cases
Understands and applies emerging data, analytics, and AI trends and industry best practices into the data product roadmap and delivery approach
Communicates and builds consensus across Product, Platform, Technology, Finance, Risk, Analytics, and Reporting teams to deliver data capabilities that balance value, risk, and delivery constraints
Leads product managers and associate product managers to translate the data product roadmap into well-defined epics and features with clear acceptance criteria
Facilitates strong collaboration and alignment across cross-functional teams including engineering, architecture, analytics, data science, and operations
Establishes and maintains strong partnerships with Product Management, Architecture, and Engineering to ensure scalable, resilient, and reusable data platform capabilities
Proactively identifies and mitigates risks related to data quality, controls, compliance, and delivery timelines
Actively participates in resourcing and capacity planning to ensure organizational agility and timely delivery of strategic initiatives
Collaborates closely with Product Owners, Technical Product Owners, Business partners, Compliance, Legal, GCO, Finance, MR CoE, and Reporting teams to ensure aligned execution and governance
Qualification
Required
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset
A strong balance of data, technology, and business acumen, with a proven track record of delivering scalable data platforms and measurable business outcomes using a customer-first mindset
Extensive experience in digital product management, data products, or platform leadership, with demonstrated ability to define strategy, prioritize roadmaps, and deliver results through cross-functional teams
Deep understanding of big data platforms, data publishing, governance, and analytics, with the ability to translate complex technical concepts into business value
Experience enabling financial reporting, controls, risk, and compliance through data products in a regulated environment
Familiarity with AI, advanced analytics, and data-driven use cases, including supporting responsible AI adoption and intelligent insights across business domains
Strategic thinker with strong customer and stakeholder focus, able to balance long-term vision with near-term execution
Assertive, collaborative leader with the ability to influence across Product, Platform, Technology, Finance, Risk, Analytics, and executive stakeholders
Demonstrated ability to manage ambiguity, meet strict deadlines, and thrive in a complex, fast-paced, global, and matrixed environment
Strong people leadership skills, including experience leading and developing high-performing teams across multiple time zones
Strong analytical, written, and verbal communication skills, with the ability to clearly articulate strategy, risks, and outcomes to senior leadership
Bachelor's degree in Business or a technical field such as Computer Science, Mathematics, or Engineering
Time-zone flexibility required
Preferred
Master's degree in Business or a related field is highly preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase