Intercom · 17 hours ago
GTM Data Analyst - Scaled Digital Success
San Francisco, California
Full-time
Hybrid
Mid Level
$153K/yr - $183K/yr
3+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As part of the GTM Analytics team, the GTM Data Analyst will provide data-driven insights to support scaled, digital-first go-to-market programs and work closely with cross-functional partners to measure and improve these programs.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Analyze customer and prospect cohorts to support targeting, prioritization, and distribution for scaled digital programs
Measure the impact of point-in-time and evergreen digital engagements on key business and product metrics
Analyze performance across scaled tactics such as webinars, email campaigns, workshops, and virtual or in-person programs
Build and maintain dashboards that track distribution, reach, and attribution as part of regular KPI reporting
Partner with GTM, Marketing, and Success teams to answer business questions through data
Identify opportunities to improve reporting, measurement, and analysis workflows over time
Qualification
Required
3–5 years of experience in analytics, GTM, customer analytics, or a related field
Strong understanding of SaaS GTM and customer success metrics
Experience using SQL and BI tools such as Tableau or Looker
Ability to manage multiple priorities and reporting needs independently
Strong attention to detail and data accuracy
Excellent written and verbal communication skills
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews — great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase