Apply on Employer Site

Capital One · 18 hours ago

City Experience Manager, San Francisco - Velocity Black (Remote)

United States

Full-time

Remote

Senior Level

$122K/yr - $139K/yr

5+ years exp

Capital One's Velocity Black is a concierge service that combines technology and human expertise to enhance the lives of high-performance individuals. The City Experience Manager will be responsible for localizing the service in San Francisco, building community among high net worth members, and managing the city’s P&L and engagement strategies.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

You will be responsible for the delivery of our promise to our members in San Francisco - 'localizing the core DNA of Velocity Black'

Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best San Francisco has to offer in order to develop the local member community

Growing the community of high performance, HNW members in San Francisco

Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs

Owning the Content & Engagement strategy for your city’s member cohort

Overseeing the conceiving of and execution of regular member events at inspired locations in your city

You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations

You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations

Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does

You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude