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Bombora · 1 day ago

Customer Success Manager (New York, NY/Reno, NV Hybrid, US)

New York, NY (Hybrid)

Full-time

Hybrid

Mid Level

$100K/yr - $118K/yr

3+ years exp

Bombora is a leader in B2B data solutions, connecting the B2B ecosystem through a unique Data Cooperative. The Customer Success Manager will drive meaningful impact for customers by building relationships, monitoring customer health, driving product adoption, and collaborating with cross-functional teams.

B2BMarketingSales

Work & Life Balance

Responsibilities

Cultivate strong, long-lasting relationships with customers, acting as their primary point of contact to ensure success, renewal(s), and growth opportunities

Regularly assess customer satisfaction and usage to identify potential issues, proactively address concerns, and help customers discover new ways to achieve their goals and maximize Bombora’s value

Help customers maximize the value of Bombora by providing tailored recommendations, training, and ongoing support to ensure they achieve their goals

Work closely with Marketing, Product, and Procurement to ensure seamless communication and alignment in delivering the best customer experience

Qualification

Customer Success ManagementAccount ManagementCommunication SkillsProblem-SolvingTeam Collaboration

Required

Minimum 3 years experience in Customer Success or Account Management, ideally with Enterprise Customers

Excellent Communication Skills: Ability to effectively communicate with customers at all levels, both verbally and in writing, with a focus on clear, empathetic, and solution-oriented dialogue

Problem-Solving Abilities: Strong analytical and troubleshooting skills to proactively identify issues and provide timely, effective solutions to customer challenges

Team Collaboration: Ability to work cross-functionally to deliver a cohesive and positive customer experience