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Two Circles · 3 days ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Mid Level

$85K/yr - $100K/yr

3+ years exp

Two Circles is a Sports & Entertainment Marketing business that helps clients grow audiences and revenues by understanding fans. The Client Success Manager will manage the end-to-end lifecycle of client relationships, ensuring successful adoption of technology and services while collaborating with various teams to drive account growth and client satisfaction.

AdvertisingConsultingDigital MarketingSports

Culture & Values

Responsibilities

Manage and guide clients throughout their entire lifecycle, from initial onboarding to renewal

Develop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services

Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services

Monitor account health, identifying and mitigating risks to client retention

Partner with Client Success Director to understand clients' evolving needs and to identify opportunities for growth

Collaborate with Product and Engineering teams to ensure that client feedback is effectively communicated and that feature requests or issues are prioritized and addressed

Work with the marketing team to identify client success stories and create case studies or testimonials to help promote our brand

Drive client renewals and help to reduce churn by ensuring clients see continuous value from our technology and services

Identify and act on opportunities for cross-selling and upselling additional services or features to existing clients

Help forecast and meet revenue growth targets for assigned accounts

Regularly track, report, and communicate the health and progress of client accounts, using metrics such as product usage, engagement levels, and renewal potential

Conduct business planning meetings with clients to evaluate success, and identify future objectives

Ensure that clients are fully utilizing our technology and services to meet their business goals and objectives

Promote and implement best practices, offering expert advice on how to optimize their use of our technology and services

Provide proactive support and strategic guidance to clients, driving long-term value and satisfaction

Serve as a trusted advisor to clients, advocating for their needs and ensuring their goals are aligned with our solutions

Qualification

Client Relationship ManagementAccount ManagementMicrosoft DynamicsSalesforce CRMSaaS SolutionsAnalytical MindsetMicrosoft Office SuiteKORE Intelligence PlatformCommunicationProblem-Solving SkillsDetail-OrientedOrganizational Skills

Required

3-5 years of experience in an account management, or client relationship role

Experience working in sports, entertainment, or a related industry

Proven success in managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs

Ability to manage and execute complex projects

Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization

Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions

Strong problem-solving skills with the ability to navigate complex customer challenges

Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously

Comfortable with frequent travel (up to 25%), including overnight stays

Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms

Proven expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to enhance productivity, create detailed reports, and deliver compelling presentations