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Litify · 10 hours ago

Customer Success Enablement Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

$72K/yr - $72K/yr

2+ years exp

Litify is revolutionizing the Legal industry with its all-in-one legal operating solution. The Customer Success Enablement Manager will own and scale Litify's learning ecosystem, ensuring users have access to the right knowledge and leading the strategy and execution of training programs.

Enterprise SoftwareLegalLegal TechSaaSSoftware

Responsibilities

Own and administer the Learning Management System (LMS), including platform configuration, structure, access, and ongoing optimization to align with Litify's evolving product offerings

Define and maintain the overall information architecture for all learning content, ensuring materials are easy to find, intuitive to navigate, and clearly aligned to customer and internal user needs

Establish and enforce standards for content creation, naming conventions, versioning, and lifecycle management to maintain a clean, trusted system of record

Develop, curate, and maintain high-quality learning content, including videos, written documentation, self-guided courses, certifications, and recorded sessions

Coordinate across internal teams (CS, Product, Support, Sales, PS) to collect, consolidate, and archive training materials into a single, centralized source of truth

Ensure all training content remains accurate, up-to-date, and aligned with product releases, and best practices

Host and lead external-facing training sessions covering both foundational product functionality and newly released features

Plan, organize, and facilitate the Litify 'Full Disclosure' series in partnership with Customer Success Managers to drive deeper adoption and strategic alignment with our clients

Host routine internal training sessions to support onboarding, role readiness, and ongoing enablement for new and existing employees

Qualification

Learning Management System (LMS)SalesforceContent creationFacilitation skillsProject managementTovutiSynapSnagitIoradCamtasiaCommunication skillsCollaboration skillsOrganizational skills