Ojo Spa Resorts ยท 5 days ago
Marketing Manager (Santa Fe)
Santa Fe,NM,US
Full-time
Onsite
Senior Level
5+ years expOjo Santa Fe Spa Resort is seeking a Marketing Manager to lead their marketing and retail departments. This role involves defining and executing strategies to elevate the Ojo brand, enhance visibility, drive revenue growth, and improve guest and employee satisfaction through strategic collaboration and innovative marketing initiatives.
Hospitality
Responsibilities
Monitor and analyze market trends, guest feedback, and financial performance to help drive revenue and profitability across all departments
Track and evaluate sales, occupancy rates, and departmental financials to ensure alignment with budgetary goals
Propose and support strategic initiatives that improve performance, reduce costs, and optimize resource utilization
Partner with property GMs and Owners to develop rate strategies, marketing budgets and expenses while meeting revenue targets
Uphold and evolve the Ojo Spa Resorts brand vision and ensure consistent implementation across both locations
Work collaboratively with property and department leaders to develop strategies and programs that utilize best practices and align with overall business objectives
Communicate clear goals to cross-functional teams, ensuring alignment with guest and team satisfaction priorities
Lead the planning and execution of marketing campaigns, partnerships, and guest service programs that reinforce brand identity
Regularly review guest feedback to identify trends and areas for improvement, to help create and implement corrective action plans where necessary
Act as a visible presence within the resorts, interacting with staff and guests to understand their needs and enhance satisfaction
Support GMs with ongoing oversight of service delivery ensuring that all guest touchpoints exceed expectations
Foster a culture of innovation, collaboration, and accountability through regular communication and engagement initiatives
Design programs that empower employees to deliver exceptional service and align with brand standards
Aid GMs and Human Resources in the development of service performance expectations, coaching, mentorship, and professional development programs
Oversee retail environments at both resorts (staff, merchandising, products, etc.)
Qualification
Required
Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field
Minimum of 5 years of experience in marketing, brand management, or operations within the hospitality industry, with at least 3 years in leadership role
Proven experience in leading cross-functional teams and fostering a collaborative, innovative, and accountable culture
Strong ability to develop and implement marketing strategies that align with business goals and brand vision
Ability to create and implement guest experience strategies that drive satisfaction and loyalty
Experience in analyzing financial data and market trends to develop strategies that improve profitability and revenue growth
Excellent verbal, written, and interpersonal communication skills with the ability to effectively communicate and collaborate with leadership and teams at all levels
Strong analytical skills with the ability to identify problems, develop creative solutions, and execute action plans
Ability to work a flexible schedule, including days, nights, weekends, and holidays, as required by the needs of the business
Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds or more
Ability to perform tasks requiring manual dexterity, auditory focus, and visual attention
Comfortable working outdoors and navigating uneven ground, diverse terrain, and stairs in unpredictable weather conditions
Ability to manage multiple priorities and adjust quickly to changing needs and circumstances
Required to be CPR/AED certified (company pays for certification)
Preferred
Relevant certifications in marketing, brand management, or hospitality (preferred but not required)
Benefits
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Yoga Workshops (if space available) & Monthly Birthday Treats
Company
Ojo Spa Resorts
Our tranquil oasis has been a source of rejuvenation for centuries.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase