Odyssey · 1 day ago
Marketplace Operations Coordinator
New York, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expOdyssey is a company focused on making high-quality education accessible across the U.S. They are seeking a Marketplace Operations Coordinator to manage day-to-day operations of their marketplaces, ensuring vendor participation and order fulfillment. The role requires strong communication skills and operational oversight to enhance the platform experience for vendors and users alike.
EdTechEducation
Responsibilities
Proactively reach out to vendors regarding unfulfilled orders, delays, missing information, or quality issues
Act as the primary point of contact for any and all vendor escalation and support needs - owning problems from first signal through resolution
Clearly communicate expectations, timelines, and next steps with vendors to maintain strong, trust-based partnerships
Review and audit vendor applications for eligibility and compliance with state-specific program rules and regulations
Evaluate and approve product and services listings to ensure accuracy, clarity, and alignment with program guidelines
Regularly monitor marketplace content to identify, flag and remove outdated, inaccurate, or non-compliant listings
Partner with internal teams to resolve listing discrepancies efficiently and prevent repeat issues
Track outstanding orders from placement through fulfillment, identifying risks and intervening before issues escalate
Follow up with vendors to ensure service-level expectations are met
Provide timely status updates to stakeholders on fulfilment timelines, delays, and risks
Spot breakdowns in operational workflows and recommend improvements
Qualification
Required
2+ years of experience in ecommerce or logistics operations, or similar fields
Experience working with vendors or external partners, or as a vendor on a third party marketplace
Strong communication skills
Organized and detail-oriented
Ability to thrive in fast-moving environments
Proactive problem-solver who brings structure, clarity, and calm to chaos
Collaborative and kind, caring about team success
Excited about Odyssey's mission and motivated by work that makes a real-world impact
Currently authorized to work in the United States on a full-time basis
Benefits
Medical/Dental/Vision plan(s)
Health services
Short term disability
Unlimited PTO
And more
Company
Odyssey
Odyssey is the first business to create a product specifically for managing education savings accounts and microgrants.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$14.75MKey Investors
Bradley TuskAndreessen Horowitz
2024-05-29Series A· $10M
2022-10-26Seed· $4.75M
Leadership Team
Joseph Connor
Founder and CEO
Meaghan Barber
Head of Partnerships
Recent News
Company data provided by crunchbase