Shepard ยท 2 days ago
Full-Time Exhibitor Services Specialist, Internal Support
Atlanta, GA
Full-time
Hybrid
Entry Level
1+ years expShepard is a company focused on providing excellent customer service and support during events. They are seeking an Exhibitor Services Specialist who will assist customers throughout the event lifecycle, manage data, and provide consultative advice to enhance customer experiences.
Event ManagementEvents
Responsibilities
Comfortably interface with customers in person, via email, chat, and phone to provide consultative advice about the event and their logistical exhibit requirements
Gather and understand the specifics of customer needs, ensuring clarity and accuracy during the engagement
Proficiently input customer information, orders, payments, show closings, and other relevant data into Salesforce throughout the event lifecycle
Transfer daily KPI reports (including violation and Webex data) and maintain accurate department scoreboards weekly
Run related reports and perform audits to enable effective customer responses, accurate order fulfillment, and efficient event execution
Understand the importance and delicate balance between speed and accuracy when processing inquiries, orders, and payments
Manage soft sales interactions by assisting customers to understand costs and manage their budgets while providing effective solutions to inquiries and logistical needs
Outreach to help customers proactively prepare, avoid pitfalls, and maximize their investment for the event
Effectively communicate in writing and in person
Clear, respectful, and empathetic communication is crucial
Communicate complex and unfamiliar concepts to customers to achieve a positive and seamless experience
Apply experience and training to resolve service issues promptly, respectfully, and effectively
Confidently investigate and troubleshoot issues, including when details are limited
Stand ready to see through the customer's eyes and advocate for them when necessary
Seek feedback actively to improve services and the customer experience
Maintain a positive, empathetic, and professional attitude toward customers always
Commit to an intimate knowledge of our products and services to assist customers
Recognize that training extends beyond onboarding, and be willing to take initiative for personal growth and development
Utilize teachable moments in the work environment
Be open to learning and adapting to changes
A positive and professional attitude with the ability to work in a fast-paced environment and meet deadlines
Be service-minded with a team focus, willingness, and the ability to learn
Come equipped with a working knowledge of Microsoft Office and be comfortable learning new software as needed
Well-developed time management skills, attention to detail, and the ability to complete projects and assignments with minimal supervision
Perform the department's internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled
Willingness to travel and work overtime as required
Experience with Salesforce, including report generation and data analysis is highly preferred
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
Qualification
Required
A positive and professional attitude with the ability to work in a fast-paced environment and meet deadlines
Be service-minded with a team focus, willingness, and the ability to learn
Come equipped with a working knowledge of Microsoft Office and be comfortable learning new software as needed
Well-developed time management skills, attention to detail, and the ability to complete projects and assignments with minimal supervision
Perform the department's internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled
Willingness to travel and work overtime as required
High School Diploma and 1-3 years of related customer experience -ideally in trade shows or events
Preferred
Experience with Salesforce, including report generation and data analysis is highly preferred
College degree preferred
Company
Shepard
Shepard is a nationwide event production company with a rich legacy dating back to 1905.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Bird
Chief Executive Officer
Ty Meeks, CPA
Chief Financial Officer
Recent News
Company data provided by crunchbase