Seminole Hard Rock Hotel & Casino Hollywood · 1 week ago
MARKETING PROMOTIONS EVENT REPRESENTATIVES - ON CALL!
Hollywood, FL
Full-time
Onsite
Entry Level
2+ years expSeminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, seeking Marketing Promotions Event Representatives. The role involves soliciting new gaming customers for the Player’s Club program and maintaining high standards of guest relations and data entry.
Location Based ServicesTourismTravel
Responsibilities
Under the direction of the Players’ Club Supervisor and Players’ Club Manager solicits and identifies new gaming customers for the Player’s Club program
Maintains customer information while assuring the highest standards of data entry and guest relations
Assists with guest promotions on the casino floor and periodically attends to high end guests at our Level X parking facility and at our Plum Lounge entrance
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Solicit and identify new gaming customers on the casino floor
Generate new business by signing up qualified guests for the Players’ Club
Greet and interact with guests in the casino in a courteous and professional manner
Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner
Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
Create and issue Players’ Club cards and promote the program and related promotions
Maintain integrity of database by following precise standards of data entry
Ensure the protection of customers’ rewards and credit lines
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Two (2) years casino guest service, telemarketing or retail sales experience required
Basic computer skills required
Ability to type at least 25 words per minute
Preferred
Bachelor's degree preferred or an equivalent combination of education and/or experience
Multilingual skills preferred
Benefits
Medical
Dental
Vision & Life Insurances
401K
Paid time off
Annual Bonus Opportunity
Company
Seminole Hard Rock Hotel & Casino Hollywood
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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