CloudZero · 1 week ago
VP, Customer Success
United States
Full-time
Remote
Director/Executive
15+ years expCloudZero is looking for a VP to build and lead their Customer Success organization. This role is focused on driving customer adoption, retention, and expansion while ensuring a positive experience for over 250 customers.
Cloud ComputingCloud ManagementDeveloper ToolsDevOpsMachine LearningSaaSSoftware
No H1B
Responsibilities
Communicate the value proposition for the CloudZero platform and understand how it can be applied to address specific customer business outcomes
Ensure customers are getting value from the adoption of the CloudZero platform
Renew customer contracts, looking for opportunities for revenue expansion
Lead, motivate, actively coach and grow the customer-facing FinOps Account Management (FAM) and Customer Success Management (CSM) teams
Develop a strategy for scaling Customer Success, including building and managing teams for on-boarding, adoption, renewals and expansion at scale
Manage the customer experience and journey - from sales handoff through post-sales on-boarding and adoption, and continued customer engagement through renewals and expansion
Meet with customers globally to drive their adoption and value realization, and to identify areas of improvement for our platform, organization, and process
Be a customer advocate and act as a trusted partner to R&D and GTM teams by ensuring the right priority and technical resources are being applied to maximize customer success activities
Translating customer needs into actionable insights and priorities; ensuring a cohesive customer journey in partnership with R&D and GTM stakeholders
Partner closely with the Sales to support new sales while making sure customers are set up for success
Build and optimize Customer Success processes, playbooks, and metrics (e.g., retention, NRR, health scores, adoption)
Partner closely with CS Operations to improve tooling, reporting, and scalability
Forecast customer risk and growth opportunities with accuracy and transparency
Qualification
Required
15+ years of experience in Customer Success, Account Management, or related roles within technical B2B SaaS companies
Previous leadership experience in leading, building, and developing a global customer success org with a demonstrated track record in exceptional customer retention and revenue generation
Proven track record of meeting quarterly and annual renewal rates & satisfaction metrics
Exceptional cross-functional collaborator with deep experience partnering with Product, Engineering, Marketing, Sales, and Finance teams
Demonstrated ability to be both strategic and hands-on with customers and teams
Strong background working with complex, technical software products, ideally in Cloud, DevOps, Infrastructure, or FinOps
Strong technical product knowledge and how to best use and deploy SaaS solutions
Data-driven leader with strong operational and analytical skills, including reporting on and improving business performance against a set of monthly KPIs and metrics
Proven record of using customer data to identify trends that accelerate adoption or mitigate churn
Experience with the sales and delivery of paid service offerings and revenue management
Experience with modern customer success processes, strategies, and tools (e.g., Gainsight)
Possess engaging and influential presentation skills and credibility with all levels, including C-level executives
Excellent interpersonal skills and the confidence to be an honest advocate, with the ability to push back when needed
Company
CloudZero
CloudZero is a cloud cost optimization platform that enables organizations to analyze and manage their cloud expenditures.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$119.12M2025-05-28Series C· $56M
2024-10-11Series Unknown· $6M
2023-12-06Series B· $9.5M
Leadership Team
Matt Manger
Co-Founder
Bill Buckley
Senior Vice President of Engineering
Recent News
2025-12-01
Company data provided by crunchbase