Desktop Support Analyst II jobs in United States
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Touchette Regional Hospital ยท 13 hours ago

Desktop Support Analyst II

positionCollinsville , Collinsville, IL, US
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

Touchette Regional Hospital is seeking a Desktop Support Analyst II to provide first and second level technical support services for desktop hardware, software, and networking issues. The role involves addressing user requests through various communication channels and providing on-site and remote troubleshooting support.

Health CareHome Health CareHospitalNon ProfitTherapeuticsWellness
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H1B Sponsor Likelynote

Responsibilities

Receive and record ALL requests for service and Incidents received via telephone, voicemail, e-mail, and from walk-up customers in the Incident and Request Management System
Provide daily break/fix support for all desktop hardware and software issues via remote and onsite troubleshooting
Perform daily Asset Management related activities
Prioritize and escalate Incidents and requests per established matrix
Follow-up with customers to confirm incident resolution
Frequent and regular professional communication utilizing the phone, instant messaging, e-mail, and face to face with both internal and external customers
Provide Move Request and Project support
Participate in the On-Call support rotation for after hours, weekends, and Holidays
All other duties as assigned

Qualification

Desktop troubleshootingMS WindowsMS OfficeNetwork troubleshootingAsset ManagementCustomer serviceTechnical aptitudeMobile device supportCommunication skillsDocumentation skills

Required

Associates degree in related IT field and/or 4 years related work experience
Minimum 2 year helpdesk or IT call center experience
Previous experience providing end user support in a call center environment
Previous experience working in corporate and clinical environments
Experience with problem escalation and engaging IT departments
Experience troubleshooting other hardware such as, hard drives, memory, network interface cards, virtual drives, docking stations, etc
Experience installing application software, drivers, and imaging desktop hardware
Excellent customer service skills
Strong communication skills
Strong technical aptitude and desktop troubleshooting skills
Extensive knowledge of MS Windows and MS Office products
Strong documentation and user guide development skills
Intermediate Desktop hardware and peripheral equipment knowledge
Intermediate knowledge of Network troubleshooting, including wireless issues
Intermediate mobile device support
Knowledge of Asset Management procedures
Knowledge of basic and intermediate IT terminology
Office environment with extensive sitting, standing, walking, stooping, reaching, and lifting up to 40 pounds
Must be able to travel to remote locations, lifting, bending, transporting, and installing equipment

Company

Touchette Regional Hospital

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Touchette Regional Hospital specializes in wellness, physio therapy, surgical, emergency and medical services.
dateFounded in 1958
location
Illinois City, Illinois, USA
people-size501-1000 employees
web-link
https://touchette.org

H1B Sponsorship

Touchette Regional Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Kiyoko Guthrie
Chief Nursing Officer
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Company data provided by crunchbase