Associate Software Support Analyst jobs in United States
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INIT Innovations in Transportation, Inc. ยท 17 hours ago

Associate Software Support Analyst

positionChesapeake, VA
timeFull-time
remoteHybrid
seniorityEntry Level
date2+ years exp

INIT Innovations in Transportation, Inc. is a leading provider of Intelligent Transportation Systems for public transportation. They are currently looking for a highly motivated Associate Software Support Analyst to join their Customer Support Team, where the individual will manage customer support requests and facilitate issue resolution.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Serve as primary client contact regarding incoming support requests
Manage and resolve incoming customer support requests that may consist of application questions or problems in the areas of product functionality, troubleshooting, and bugs/enhancements
Escalate support requests to internal teams as required. Follow through to obtain status updates
Facilitate issue resolution by being a liaison between our customers and internal teams
Communicate status of support requests in a timely manner to our customers and internal parties as needed
Document issues promptly and accurately
Keep up to date on the latest technology around our integrated products
Continue to increase individual skills which aid in the support of our products
Participate in knowledge sharing and problem solving with fellow team members
Prepares process and procedure documentation, as needed, and participates in periodic process and procedure reviews to ensure that materials are regularly updated
Ability to work in a rotating 24/7 shift, including holidays

Qualification

Problem solvingTechnical communicationBachelor's degreePublic speakingFlexibility

Required

Bachelor's degree in a related field, Associate's degree in a related field with 2+ years' experience, or equivalent experience
Excellent verbal and written communication skills
Independent problem solver able to troubleshoot and communicate technical software related information to diverse audiences
High energy and a high degree of flexibility to adapt to challenges
Confidence in public speaking

Benefits

Generous vacation package
Sick leave
Community service day
Holidays
Medical
Dental
Vision
Disability
Life insurance
401K
Employer matching

Company

INIT Innovations in Transportation, Inc.

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INIT Innovations in Transportation, Inc.
dateFounded in 1999
location
Los Angeles, California, USA
people-size51-200 employees
web-link
http://initusa.com

H1B Sponsorship

INIT Innovations in Transportation, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Andy Singh
COO - Eastern Region
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Eric Linxweiler
Chief Operating Officer
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Company data provided by crunchbase