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Lutron Electronics · 15 hours ago

Field Services Specialist - NYC

New York, NY

Full-time

Onsite

Mid, Senior Level

$80K/yr - $88K/yr

5+ years exp

Lutron Electronics is seeking a Field Services Specialist to join their team in New York City, NY. The role involves providing technical support and exceptional customer service for Lutron's advanced lighting and shading systems, ensuring optimal performance and client satisfaction.

ElectronicsEnergyEnergy EfficiencyIndustrial EngineeringInnovation ManagementLightingManufacturingSensorSmart Building

Responsibilities

Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle

Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices

Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration

Operate independently across diverse commercial job sites, adapting to fast-paced environments and shifting priorities with professionalism and agility

Support the full lifecycle of Lutron products, including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction

Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams

Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience

Qualification

Electro-mechanical experienceTroubleshooting electrical systemsComputer networking experienceMicrosoft productivity softwareCustomer service skillsBilingual (English/Spanish)

Required

High School Diploma or GED equivalent required

5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required

Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required

Experience with troubleshooting electrical systems required

Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required

Willingness to travel 30% of the time required

Valid driver's license required

Must be able to pass background checks and drug screens, as required per jobsite