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Westgate Resorts · 20 hours ago

Guest Relations Agent

Gatlinburg, TN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Westgate Resorts is a company located adjacent to the Great Smoky Mountains National Park, offering an engaging work environment. The Guest Relations Agent will act as an ambassador for Guest Services, ensuring smooth check-in and check-out processes while interacting with guests and managing communications between departments.

CasinoHospitalityResorts

Responsibilities

Carry baggage to and from guest rooms

Maintain and forward Log Book to the next shift

Fill in for Ski Services as needed

Van inspection before each shift

Drive the Resort Van as needed

Takes complete and accurate phone messages

Keeps a shift logbook of all daily check-ins

Responsible for assuring a smooth check-in and check-out

Interact between departments to insure accurate resort information is communicated between departments

Handle situations in the department and assist in solving situations for other Guest Services departments

Other duties may be assigned

Qualification

Guest Services ExperienceHigh School DiplomaCommunication SkillsProblem Solving Skills

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Valid Driver License