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Ampcus Inc · 2 days ago

Customer Service Representative III

Little Rock, AR

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The Customer Service Representative III role involves supporting daily operations related to billing for large industrial and commercial customers, addressing account maintenance concerns, and ensuring customer satisfaction through effective communication and problem resolution.

Data ManagementInformation Technology

Responsibilities

Take care of and settles customer complaints, special orders, or returns in-store or via phone or mail

Answers customers' questions regarding product or service and operation or maintenance

Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping

Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how

Talks with customers by phone or in person to ensure the best service possible

Interviews with customers to obtain information and explain available services

Investigates and corrects errors, following customer and company records

Adjusts complaints concerning billing or services rendered

Refers to complaints of product or service failure to appropriate departments for investigation

Coordinates customers' service needs with other departments as required to ensure customer service

May solicit sale of new or additional services or products

May obtain credit records from credit reporting agency

May visit customers' premises to obtain order or resolve customer problems

Able to independently conduct research on assigned tasks (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurately and timely

Maintain processes and perform quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities

Track, measure and report out on daily operations and controls for regular reporting purposes

Documents processes using a consistent methodology throughout the organization

Provide daily guidance, account analysis and assistance on resolving technical or difficult issues

Perform quarterly audit testing based on defined protocols and maintain departmental records retention for data quality assurance and controls/compliance

Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency

Will be responsible for generating and distributing billing for a set portfolio of accounts as well as assisting team members when workload allows

Qualification

Customer serviceAnalytical skillsMicrosoft OfficeAccount managementVerbal communicationWritten communicationProblem solving

Required

Associate's degree in a technical or business-related field and 0-2 years of work experience (such as: customer services, data entry, account management, etc.); OR in lieu of degree, minimum 2 years of working experience

Proficiency of Microsoft Office: Word, Excel, and PowerPoint

Advanced analytical skills and experience working on multiple assignments

No supervisory responsibilities but can provide informal guidance to team members and explain complex information to others in a straightforward situation

Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within the organization)

Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impacts quality of own work and the work of others on the team; works within guidelines and policies

Company

Ampcus Inc

Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

Founded in 2004

Chantilly, Virginia, USA

1001-5000 employees