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CallTower · 8 hours ago

Training Specialist

Rochester, NY

Full-time

Hybrid

Entry Level

$58K/yr - $66K/yr

1+ years exp

CallTower is a company focused on providing effective training solutions, and they are seeking a Training Specialist to support their Learning & Development organization. The role involves developing training materials, coordinating training sessions, and ensuring a high-quality learning experience for participants.

CollaborationMessagingTelecommunications

Responsibilities

Develop course material for live sessions around CallTower services

Develop, record, and produce online video courses for CallTower University

Provide training online and/or backup for on-site training

Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy

Suggest program improvements based on participant feedback

Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis

Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques

Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communication training data insights

Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions

Manage and assist with all customer training packages from start to finish

Required hours are 7-4 EST to support US EST and EMEA customers

Qualification

Training developmentData analysisLearning management systemPresentation skillsCommunication skillsCustomer relationship buildingOrganizational skillsTeam collaborationAdaptabilityPositive mindset