TEKsystems · 22 hours ago
Desktop Support Specialist
New York, NY
Full-time
Hybrid
Mid Level
$20/hr - $30/hr
4+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. The Desktop Support Specialist will provide direct end user support, manage equipment provisioning, and troubleshoot various technical issues as part of a global infrastructure support team.
Information Technology
Responsibilities
Provide first class support for a creative and executive team
Provision new equipment and onboard new users and provide welcome training
Perform account provisioning and permissions assignments
Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and Other Peripheral Equipment As Required
Perform basic break fix tasks
Support security teams on incident response and use of patching and anti-malware tools
Troubleshoot connectivity issues both wired/wireless
Provide global support for any SMP location as required
Laisse with L2 & L3 teams to assist with troubleshooting and configuration of local infrastructure as required
Navigate a wiring closet to patch workstations/devices into the network as appropriate
Work in our Service Desk ticketing system
Document troubleshooting steps & procedures so others can leverage knowledge
Maintain inventory of local assets
Project based work as needed
Qualification
Required
4+ years of related experience
Strong understanding of Windows and Mac environments
Have strong interpersonal skills and be able to manage expectations of a demanding user community
Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration
8 - hour business workday but variations in work volume frequently require extended working hours for evening and late-night events
Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption)
Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns)
Experience with ITSM (Jira or ServiceNow, for example)
Familiar with MDM (Mobile Device Management) (Intune, JAMF, or Addigy, for example)
Preferred
Experience working with Intune & Autopilot is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase