Apply on Employer Site

Penn Medicine, University of Pennsylvania Health System · 18 hours ago

New Patient Coordinator

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The New Patient Coordinator is responsible for optimal new patient coordination in a multi-disciplinary environment, ensuring that patients are well-prepared for their first visit and providing excellent communication and customer service to enhance the patient experience.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Act as point of contact for all new patients for department

Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty

Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider

Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral

Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner

Coordinate/organize all facets of new patient appointment – scheduling, coordination of medical records, test results, pathology results – all information needed to ensure an optimal level of care coordination

Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment

Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc

Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit

Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items

Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services

Reschedules new patient appointments appropriately

Ensures optimal patient experience through coordination and communication

Follows Health System and Department Protocols for Epic Messaging

Communicates issues effecting flow with managers and providers as necessary

Keeps manager aware of potential issues or problems as they arise

As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other

Ensures patients have been properly registered and referred to Financial Counseling

Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate

Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification

Readily adopts and is engaged in practice operation changes

Is proficient in the use of all system applications necessary for practice operations, including, but not limited to:

IDX (and its applications)

ONTRAC

EPIC

MEDVIEW

NAVICARE

CHART ONE

Other

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Patient coordinationMedical terminologyIDX proficiencyCustomer serviceThird-party billing knowledgeCommunication skillsOrganizational skillsProblem-solving skillsTeam collaboration

Required

H.S. Diploma/GED (Required)

5+ years' experience in a medical office setting or customer service experience. (Required)

Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal

Preferred

Advanced degree (Associate's, Bachelor's, Master's) preferred and may be considered in lieu of some experience

College-level coursework in business, accounting, or health care administration strongly preferred

Experience with spreadsheet and word processing software preferred

Knowledge of medical terminology and office procedures preferred

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

Glassdoor3.9

Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees