Chase ยท 1 day ago
Data & Dispute Product Product Manager
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Senior Level
5+ years expChase is a leading financial institution that offers innovative financial solutions. They are seeking a Product Manager in Merchant Services Dispute Solutions to drive product innovation, manage the product life cycle, and ensure customer value through effective product strategies and collaboration with cross-functional teams.
BankingFinancial Services
Responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Lead the strategy, development, and management of dispute resolution products in the payments space
Partner with cross-functional teams to drive process improvements, boosting efficiency and effectiveness in dispute management
Analyze complex data to uncover trends, insights, and opportunities for optimization and cost reduction
Prepare and deliver compelling presentations to communicate product vision, strategy, and performance to leadership
Develop and implement innovative solutions to reduce network costs and increase revenue, emphasizing automation and process strengthening
Serve as the primary contact for all dispute-related product inquiries, ensuring timely and effective resolution
Stay ahead of industry trends and best practices to keep dispute management processes competitive and aligned with business goals
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
5+ years of product management experience
Strong proficiency in data analysis, with the ability to interpret complex datasets and generate actionable insights
Advanced PowerPoint and Excel skills, with experience preparing and presenting leadership decks
Proven success in developing innovative ideas to reduce costs and increase revenue through process improvements and automation
Excellent communication and interpersonal skills, with a talent for cross-functional collaboration
Strong problem-solving abilities and a proactive approach to overcoming challenges
Ability to work independently and manage multiple priorities in a fast-paced environment
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Bachelor's degree in Business, Computer Science, or a related field
2+ years of experience in Dispute Management within the payments industry
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-13
2026-01-11
Financial IT
2026-01-09
Company data provided by crunchbase