MillTown Plumbing, Heating, Cooling and Electrical ยท 14 hours ago
Service Manager Assistant
Chelmsford,MA,US
Full-time
Onsite
Senior Level
$65K/yr - $100K/yr
5+ years expMillTown Plumbing, Heating, Cooling and Electrical is a company with over 45 years of experience in providing industry-leading services. They are seeking an experienced Service Manager to support residential technicians and lead the Service Department to meet customer expectations through quality service delivery.
ConstructionHome RenovationInfrastructureProject Management
Responsibilities
Deliver excellent customer service
Supervise and lead our service team
Manage and evaluate Field Technicians to ensure peak performance
Conduct ride-alongs with technicians to ensure high-quality service
Ensure repairs and installations meet high standards and obtain necessary permits
Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits
Assist Technicians with on-site issues, providing guidance
Facilitate weekly one-on-one meetings with Technicians for continuous improvement
Resolve customer issues to ensure complete satisfaction
Maintain compliance with all local, state, federal, and company regulations
Manage the departmental budget effectively
Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets
Qualification
Required
5+ Years Experience
Customer service skills
Clean driving record
Ability to pass a background check and drug test
Ability to perform each essential duty satisfactorily
Benefits
Paid Time Off
Weekly Pay
Bonuses
Company Vehicle
Up to 4% 401(k) Match
Paid Training, Educational Allowances/Reimbursement for Field-related Courses
Health, Life and Dental Insurance
Paid Holidays
Boot Compensation
Company
MillTown Plumbing, Heating, Cooling and Electrical
With 45+ years of experience, MillTown Plumbing, Heating, Air Conditioning, Drain Cleaning & Electrical is dedicated to delivering expert comfort solutions to residential and commercial customers in Northeastern Massachusetts and Southern New Hampshire.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase