Hired by Matrix, Inc ยท 2 days ago
Customer Service Material Logistics Inventory Specialist
United States
Contract
Remote
Senior Level
$32/hr - $32/hr
5+ years expHired by Matrix, Inc is a multi-national medtech company seeking a Customer Service Material Logistics Inventory Specialist. The role involves managing inventory for the CX Field organization, assisting with spare parts, and performing physical inventory activities while ensuring accurate reporting and analysis.
Human ResourcesMarketingStaffing Agency
Responsibilities
Managing consignment, trunk stock and tool inventory for CX Field organization
Assist the Field with spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management
Preparing and performing physical inventory activities annually as per accounting guidelines
Specific responsibilities included in inventory management activities:
For all CSEs and other partners, this position provides inventory support services over the phone and online
Support Customer Administration with the following:
Resolution of service report errors
Reversals for incorrect billings
Serial number error escalations as related to the installed base
Support Memphis Returns with the following:
Resolve return processing errors/issues
Proactively identify areas of improvement with end goal of reduced errors
Research and follow-up with CSML for missing parts in Memphis
Physical Inventory:
Coordinate and schedule with Field Management
Execute physical inventory activities with Field in a timely manner
Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance
Work closely with and follow-up with CSEs and Management for escalations and material recounts
Follow-up with any transactions that were in error for CSE during physical inventory count
Error handling as it relates to inventory management:
PO posting errors
Tool order failures
Reports and analysis as needed
Qualification
Required
Associate's Degree
Technical Skills: SAP, Microsoft Office
5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above
Ability to multi-task in a fast-paced environment
Decision making abilities
Preferred
BS in Supply Chain Logistics
Company
Hired by Matrix, Inc
Hired by Matrix is a staffing and recruiting company specializing in administrative, clerical, and marketing staffing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sharon Olzerowicz
President/CEO
Company data provided by crunchbase