Mindray North America ยท 3 days ago
Network Specialist
United States
Full-time
Remote
Senior Level
$80K/yr - $110K/yr
5+ years expMindray North America is a global leader in medical technology, delivering advanced patient monitoring systems and other medical solutions. The Network Specialist will support the installation, maintenance, and optimization of networked medical technologies in hospital environments, ensuring reliable system performance and exceptional customer support.
Health CareManufacturingMedical Device
Hiring Manager
Britt Cole
Responsibilities
Provide on-site technical service and support for the installation, inspection, repair, and preventive maintenance of Mindray networked products within your assigned region
Support the implementation, maintenance, and troubleshooting of Mindray-installed networks and related software applications
Perform and support software upgrades, system installations, and network maintenance activities in hospital environments
Serve as a technical resource for customers, sales teams, and clinical education staff through on-site and remote support
Diagnose and resolve network-related issues, partnering closely with Technical Support, Engineering, and other internal specialists to drive timely resolution
Document service activities in accordance with quality, regulatory, and service system requirements
Actively support service agreement (LSA) renewals by identifying opportunities, preparing quotations, and assisting with customer discussions
Maintain service tools, test equipment, loaner equipment, spare parts inventory, and company vehicle in proper working condition
Support regional service teams during specialized troubleshooting efforts and coordinated software update initiatives
Provide networking education, technical mentorship, and guidance to field service team members
Maintain continuous collaboration with internal teams to ensure consistent customer support and system performance
Qualification
Required
Associate of Science degree (or equivalent) in electronics, instrumentation, or digital circuitry
Minimum of 5 years of field service or hospital biomedical experience
Network+ certification required
Strong technical proficiency in troubleshooting and supporting networked medical systems
Ability to work independently with minimal supervision while managing multiple priorities
Strong analytical and critical-thinking skills
Customer-focused mindset with excellent verbal and written communication skills
Positive, proactive attitude and strong sense of ownership
Valid driver's license with a good driving record
Ability to lift up to approximately 75 pounds, with or without assistance
Participation in an on-call rotation, including evenings, weekends, holidays, and emergency service coverage as needed
Benefits
401(k) with company match
Tuition reimbursement
Paid time off
Disability coverage
FSA/HSA options
Company
Mindray North America
Mindray North America is a company that develops, manufactures, and markets medical devices worldwide.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
JoAnn Brunetti
Director of Global Corporate Partnerships
Recent News
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