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Heartland Veterinary Partners · 13 hours ago

Client Service Representative at Southside Veterinary Clinic

US-OK-Bixby

Full-time

Onsite

New Grad, Entry Level

$14/hr - $16/hr

Heartland Veterinary Partners is seeking a Client Service Representative for their Southside Veterinary Clinic in Bixby, Oklahoma. The CSR will provide exceptional client experiences, handle administrative tasks, manage reception, and ensure high standards of patient care and satisfaction.

Health CarePet

H1B Sponsor Likely

Responsibilities

Providing an exceptional experience to our clients during every interaction

Performing practice administrative tasks such as record maintenance and appointment tracking

Managing practice reception (visitor and telephone)

Maintaining veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services

Applying practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures

Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms

Processes cash, checks, charge card payments and credit account payments

Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow

Assists in the updating of client/patient files, as needed

Prepares and sends client correspondence

Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list

Performs a backup of the computer system on a regular basis, as directed

Performs and oversees the performance of posting daily business

Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit

Answers incoming telephone calls applying proper telephone etiquette

Presents clients with medications, instructions, new client kits and any other take home items

Handles emergency situations with great care, patience, and following established clinic policies and procedures

Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction

Qualification

Client SatisfactionOrganization SkillsCommunicationActive ListeningCollaboration & TeamworkPatience & CompassionVeterinary ExperienceOSHA Safety Techniques

Required

Ability to work on weekends as required

High school diploma or equivalent

Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care

Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas

Communicating: Conveying instructions to clients and teammates to ensure successful patient care

Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback

Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients

Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction