IFAC · 2 weeks ago
Head, Member Engagement and Experience - Europe
United States
Full-time
Remote
Mid, Senior Level
5+ years expIFAC is a global organization that connects and unites its members to enhance the accountancy profession. The Head of Member Engagement and Experience for Europe is responsible for strengthening member relationships, enhancing member experience, and ensuring alignment with IFAC’s strategic objectives across the region.
AccountingConsultingSharing Economy
Responsibilities
Customize, deliver, and continuously enhance the MVP for each member organization, strengthening the overall member experience across Europe (EU)
Leverage data, insights, and member feedback to understand, prioritize, and respond effectively to diverse member and jurisdictional needs. In turn, relay this information back into IFAC to support member’s fulfillment of IFAC membership requirements
Support the development and execution of IFAC’s regional and jurisdictional member engagement strategies for Europe (EU), fostering strong relationships, enhancing the overall member experience, advancing the MVP and driving measurable impact across the region
Engage proactively and consistently with members to build trust and collaborative relationships that support their strategic objectives
Monitor and assess regional developments impacting IFAC’s members, providing proactive insights and guidance to inform and shape IFAC’s strategic agenda
Provide advisory and advocacy support to members on legislative, regulatory, and public policy matters impacting the profession
Collaborate closely with the Global MEE team to ensure alignment and consistency in service delivery worldwide
Act as a visible role model and champion of the MVP, upholding IFAC’s commitment to integrity, professional quality, and public interest
Build, maintain, and deepen strong relationships with a broad range of internal and external stakeholders
Serve as a trusted advisor to Professional Accountancy Organizations (PAOs) and other key stakeholders across the region
Work with organizations who have expressed interest in membership with IFAC on the IFAC membership requirements and collaborate internally to adhere to established processes around membership applications
Work collaboratively with regional bodies to advance shared objectives
Connect, engage, and collaborate with diverse stakeholders, including national governments, financial and tax regulators, independent audit oversight authorities, central banks, stock exchanges, corporate governance institutes, universities, supreme audit institutions, and business associations
Identify, engage, and manage potential volunteers across the region to contribute to IFAC’s global volunteer pipeline
Facilitate knowledge-sharing, advocacy, and collaboration among PAOs, policymakers, regulators, and government bodies at national and regional levels
Plan, deliver, and evaluate regional events, forums, and workshops, ensuring alignment with the MVP and IFAC’s strategic objectives
At the discretion of the CEO and Global Head, MEE, represent IFAC at high-level meetings, forums, and professional events, enhancing organizational visibility, influence, and stakeholder relationships
Will include travel within Europe (EU) and abroad
Qualification
Required
Strong communication skills, both written and oral, paired with excellent active listening abilities
Fluency in English
Proven capability to manage multiple priorities, work independently, and deliver results in a dynamic, fast-paced environment
Strong understanding of regional trends and issues affecting the accountancy profession, with the ability to translate insight into action
Experience in data collection and analysis, including tracking trends, measuring impact, and generating actionable insights
Practical experience using Microsoft Dynamics Customer Relationship Management (CRM) systems
Strong project management skills, creativity, and adaptability in response to shifting priorities
Proactive, forward-looking approach and commitment to the public interest
Ability to identify and execute opportunities to enhance the MVP, while navigating cultural and jurisdictional sensitivities
Collaborative team orientation with the ability to work effectively across multiple cultures and organizational levels
Strong interpersonal skills, diplomacy, and gravitas to build consensus among diverse perspectives
Willingness to travel within Europe with the potential for some international travel
Preferred
Bachelor's degree or an equivalent in Business, Accounting, International Relations, Public Policy, or a related field
5+ years or relevant experience in member engagement, stakeholder relations, public affairs, or leadership roles within professional or member-based organizations
Fluency in additional EU languages
Company
IFAC
IFAC, by connecting and uniting its members, makes the accountancy profession truly global.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Dancey
Chief Executive Officer
Claudio Girolami
Director, Chief Technology Officer
Recent News
The Accountant Online
2025-12-25
2025-10-28
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