Assembled · 5 months ago
Software Engineer - Voice AI Agent
San Francisco, CA
Full-time
Hybrid
Mid Level
$135K/yr - $280K/yr
3+ years expAssembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. As a Voice AI Agent Software Engineer, you will be responsible for building AI-based voice agents that handle inbound customer support calls, collaborating with teams to tackle technical challenges and improve AI capabilities.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls. You'll help design and build intuitive interfaces for support agents to monitor and interact with AI voice assistants
Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques. You'll help us leverage implicit knowledge bases to improve model performance in voice contexts
Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications. You'll design and implement evaluation and logging systems to monitor performance
Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative
Qualification
Required
3+ years of experience in software engineering as an individual contributor
Strong proficiency in a modern programming language (Go, Python, C#, etc.)
Experience with distributed systems
Solid understanding of data structures, algorithms, and software design principles
Display an ownership mindset and proven track record of learning new technologies quickly
Show enthusiasm and passion for learning AI/ML technologies (no prior experience required)
Highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on solving real problems
Enjoy fast-paced environments and can quickly adjust when new insights emerge
Have a bit of a maverick streak that helps you come up with creative solutions
Have made a noticeable impact on small teams and have solid experience in startups or smaller companies
Stay humble and open to feedback, value teamwork, and are always ready to learn and grow
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase