gaiia · 1 day ago
Team Lead - Migration Solutions
United States
Full-time
Remote
Mid, Senior Level
3+ years expGaiia is building a leading platform for Communications Service Providers (CSPs) focused on customer care. They are seeking a Team Lead – Migration Solutions to manage a team responsible for customer data migration from legacy systems, ensuring a smooth onboarding experience while collaborating with various stakeholders.
BillingData Center AutomationInformation TechnologySoftware
Responsibilities
Lead, coach, and develop a team of Implementation Data Specialists: onboarding, mentorship, feedback, and creating a high-ownership culture
Lead migration solutioning: evaluate requirements, design migration approaches, and propose solutions that balance customer needs with gaiia’s platform capabilities
Own the migration process end-to-end: intake, scoping, estimation, prioritization, capacity planning, timelines, and execution across multiple customer implementations
Collaborate with customers and internal teams to assess the existing data environment: structures, data sources, volumes, quality, and special requirements
Partner with gaiia’s engineers (Migration Platform team) to extract and transform data from legacy systems: databases, spreadsheets, flat files, APIs, etc. Ensure the work is repeatable, documented, and scalable
Define and enforce data quality standards: mapping conventions, transformation logic, validation frameworks, reconciliation checks, and sign-off criteria
Support user acceptance testing (UAT) related to data; ensure customers see data as expected and that issues are triaged quickly and systematically
Plan and execute cutover strategy: dry-run migration, go-live, and post-cutover monitoring
Produce and maintain documentation standards across the team: mapping specs, transformation rules, data anomalies, decision logs, and runbooks so future migrations are smoother
Drive continuous improvement and productization: identify patterns, build templates, recommend tooling/automation, and feed insights back to Product/Engineering
Communicate status, risks, dependencies, and mitigation plans to implementation stakeholders and clients with clarity and consistency
Qualification
Required
3+ years of experience in data migration, data implementation, ETL or similar roles; customer-facing / B2B SaaS experience preferred
Strong project leadership: able to manage tasks, timelines, dependencies, deliverables, and planning across multiple streams of work
Excellent communicator with both technical and non-technical stakeholders, including customers, able to clarify ambiguity and drive decisions
High ownership: you see migrations through from start to end, and you build a solid implementation process for customers
Comfortable working in fast-paced, sometimes ambiguous environments common with legacy systems: messy data, missing knowledge, evolving requirements
Familiarity with AI tools applied to data analysis & transformation
Ability to travel frequently in the US, to actively support our customers during their go-live
Preferred
Experience creating test plans for both pre- and post-migration validation: data integrity checks, reconciliation, spot checks
Experience migrating billing/operations data or working in telecom environments; knowledge of OSS/BSS concepts
Coding & scripting skills, including knowledge of Typescript
Benefits
Flexible 25 days vacation
Group Insurance
Telemedicine
Life Spending Account
RRSP & DPSP
Flexible working hours & all-remote work
Company
gaiia
Gaiia offers an operating system for Telcos that focuses on billing, operations, inventory, automation, workforce, and network.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$26.28MKey Investors
Inovia CapitalY Combinator
2024-05-25Series A· $13.15M
2023-10-03Seed· $13M
2021-03-01Pre Seed· $0.12M
Recent News
Company data provided by crunchbase