UWorld · 3 weeks ago
Senior Customer Service Representative
Coppell, TX
Full-time
Onsite
Senior Level
5+ years expUWorld is seeking a Senior Customer Service Representative to join their Customer Care team in Dallas, Texas. The role involves serving as a primary point of contact for students preparing for high-stakes examinations, addressing their technical and product-related concerns with a focus on first contact resolution.
Education
Responsibilities
Aim to have first contact resolution
Manage and resolve technical and product support requests from customers efficiently and accurately
We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation
Display professionalism and empathy during all interactions with end-users
Be a problem solver and solution champion for end-users
Log and document common user issues accurately within the ticketing system (Freshdesk)
Collaborate in writing Knowledge base articles based on customer interactions
Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders
Qualification
Required
Associate or Bachelor's degree required
5+ year of experience in a customer service, support or care role
Technical support (web application, mobile apps, cloud) background
Ability to listen and understand the end user's concern so that the best response is given
Ability to communicate clearly and concisely (and with proper spelling/grammar)
Must develop an in-depth understanding of UWorld's products
Have the flexibility to work on some holidays and weekends, based on a rotating schedule
Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems
Preferred
Local candidates highly preferred!
Benefits
Paid time off (based on sliding scale according to hire date and work hours)
Comprehensive benefits package (medical, vision, dental, life, disability)
401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
On-site group fitness classes & relaxed work environment
Company
UWorld
UWorld is an e-learning company offering formative assessment strategies services.
501-1000 employees
H1B Sponsorship
UWorld has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (18)
2023 (22)
2022 (17)
2021 (5)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Chandra S. Pemmasani
Founder & CEO
Recent News
2025-11-14
2025-10-21
2024-03-11
Company data provided by crunchbase