Apply on Employer Site

PerfectVision · 18 hours ago

Customer Finance Specialist

Little Rock, AR, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

PerfectVision is a company that focuses on providing comprehensive account services within their Sales Operation department. The Customer Finance Specialist will be responsible for supporting customer accounts, managing onboarding processes, ensuring compliance, and resolving customer escalations effectively.

Consumer GoodsManufacturingTelecommunications

Responsibilities

Identify, research, and support accounts in multiple verticals of business

Ability to resolve customer escalations in a timely and efficient manner

Strong organizational skills

Provide strong customer service experiences with many types of customer groups

Research, organize and resolve commission escalations for partner programs

Manage customer onboarding pipeline of new applications including processing new accounts

Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications

Verify, classify, track and resolve shipping discrepancies through an internal tickets system

Process all corporate mailings both internal and external

Arrange freight pickups and reroutes as needed

Answer and transfer inbound calls

Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer

Verify outbound orders meet both financial and inventory criteria

Control inventory levels of customers across multiple programs

Data entry as required for all internal systems and Office programs

Support dealers in areas of their consumer order entry

Facilitate the return of products while maintaining company standards

Work with partners such as AT&T, CenturyLink, Frontier, Windstream and others in multiple aspects of business

Other duties as needed

Qualification

Customer serviceMicrosoft ExcelLogisticsRisk ManagementComplianceData entryForeign languageEnglishOrganizational skills

Required

High School Graduate or General Education Degree (GED)

Identify, research, and support accounts in multiple verticals of business

Ability to resolve customer escalations in a timely and efficient manner

Strong organizational skills

Provide strong customer service experiences with many types of customer groups

Research, organize and resolve commission escalations for partner programs

Manage customer onboarding pipeline of new applications including processing new accounts

Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications

Verify, classify, track and resolve shipping discrepancies through an internal tickets system

Process all corporate mailings both internal and external

Arrange freight pickups and reroutes as needed

Answer and transfer inbound calls

Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer

Verify outbound orders meet both financial and inventory criteria

Control inventory levels of customers across multiple programs

Data entry as required for all internal systems and Office programs

Support dealers in areas of their consumer order entry

Facilitate the return of products while maintaining company standards

Work with partners such as AT&T, CenturyLink, Frontier, Windstream and others in multiple aspects of business

Computer literate in a Microsoft Windows environment

Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers

Basis understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions

General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copier

Primary language used to perform this job is English