CGI · 1 month ago
EDI Production Support Analyst
Nashville, TN
Full-time
Hybrid
Senior Level, Lead/Staff
$78K/yr - $154K/yr
8+ years expCGI is a rapidly growing company looking for an EDI Production Support Analyst. The role involves monitoring and resolving production support tickets, providing operational support for EDI applications, and ensuring stable production operations through collaboration with various teams.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Monitor and resolve production support tickets daily, ensuring issues are triaged, tracked, and resolved within SLA
Monitor file servers, batch jobs, and inbound/outbound file flows for failures or abends and take corrective action
Provide daily operational support for EDI EDIFECS, BizTalk applications and interface processes, including coordination with downstream application teams
Support deployment and release activities, including validation and post-deployment checks
Maintain accurate daily work logs, incident documentation, and status updates
Collaborate with application, infrastructure, and business teams to ensure stable production operations
Qualification
Required
At least 8+ years of experience in EDI Applications Edifecs v9.2.3, EAM, TPM, XEngine 8X and XE Server
At least 8+ years of experience in Database technologies such as MySQL
At least 8+ years of experience in X12N transactions, HL7 messages, FHIR, SOX/SOC1, Teradata, X12
At least 8+ years of experience in Web Services, Java, SQL/SSIS development related to EDI
At least 8+ years of experience in BizTalk Services
At least 8+ years of experience in working in 24/7 support model, on weekly rotating shifts
At least 8+ years of experience in coordination with various teams to help resolve and fix production issues
At least 8+ years of experience in Medicaid and Medicare transactions
At least 8+ years of experience in Dynatrace
At least 8+ years of experience in ITIL processes – Incident Management & Problem Management
At least 8+ years of experience in AWS – Foundation, Key Services – ECS/EC2/S3
At least 8+ years of experience in performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations
At least 8+ years of experience in deployment methodologies and helping to coordinate production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified
At least 8+ years of experience in AWS services (EC2, S3, RDS, VPC, IAM)
At least 8+ years of experience in AWS CloudWatch and centralized logging tools
Excellent problem-solving, communication skills and PROD support mindset
Benefits
Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
Company data provided by crunchbase