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Cornerstone Credit Union · 2 months ago

Member Service Representative/Teller Part-Time Bilingual

Sterling, IL

Part-time

Onsite

New Grad, Entry Level

$16.50/hr - $18/hr

0+ years exp

Cornerstone Credit Union is seeking a Member Service Representative/Teller to assist members with their financial needs. The role involves providing efficient and accurate member service, managing transactions, and cross-selling services while maintaining compliance with regulations.

BankingFinanceFinancial Services

Responsibilities

Independently maintain and balance assigned cash drawer

Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks and general functions

Maintain over/short practice, cash drawer limits

Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution

Cross selling services offered by CCU. Understand and cross-sell CCU technology (i.e. EARS, CCU website, CU Branch and CU Bill Pay)

Comply with regulatory, compliance & CCU procedures for all interactions

Qualification

Customer service experienceBilingual Spanish fluencyCash handlingMicrosoft WordMicrosoft ExcelMicrosoft OutlookCross selling skillsProfessionalismInterpersonal skillsAttention to detailWritten communicationVerbal communication