eBay · 4 days ago
Customer Support Specialist
Runnemede, NJ
Full-time
Onsite
Mid Level
$33K/yr - $58K/yr
3+ years expeBay is a global ecommerce leader committed to changing the way the world shops and sells. The Customer Support Specialist will play a critical role in ensuring positive customer experiences and building trust by responding to inquiries and resolving issues promptly.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Respond promptly to customer queries and complaints to find solutions and defuse tension
Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed
Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments
Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team
Meet or exceed program metrics (quality, NPS, attendance, phone KPIs)
Follow up with customers regularly to ensure satisfaction
Respond to customer inquiries within established SLAs
Proactively identify areas of opportunity to improve service
Deliver WOW, white-glove service to every customer
Handle calls, chats, and tickets in a support center environment
Collaborate with other teams to resolve customer issues effectively
Perform other related duties as assigned (scope may change with business needs)
Qualification
Required
3–5 years of Customer Service experience
High School diploma required
Goal-driven and able to work under pressure
Excellent problem-solving and critical thinking skills
Collaborative mindset and ability to work cross-functionally
Outstanding written and verbal communication skills, including active listening
Service-oriented with a proven track record of resolving customer concerns
Strong computer skills and ability to learn new software quickly
Mandatory: Ability to work well with other teams, think critically, and operate an Apple Mac
Preferred
Business Degree
Genesys Office
Google Sheets
Microsoft Office (Excel proficiency strongly preferred)
Jotform
Collectibles knowledge
Prior customer support experience strongly encouraged
Benefits
Health Insurance: Eligible for Medical, Dental, and Vision coverage.
401(k) Plan: Supporting your long-term financial goals.
Paid Vacation: Full-time employees receive paid time off.
Fun & Engaging Environment: Team celebrations, holiday events, and team-building activities.
Growth Opportunity: Join a dynamic company experiencing hyper-growth in an exciting industry.
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
CEO
Alex Kazim
VP, GM eBay Services
Recent News
2026-01-16
Company data provided by crunchbase