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Frontier Internet · 20 hours ago

SCRUM MASTER

United States

Full-time

Remote

Mid Level

$120K/yr - $135K/yr

3+ years exp

Frontier Internet is the largest pure-play fiber provider in the U.S., dedicated to delivering high-speed broadband connectivity. They are seeking a Scrum Master to lead Agile teams in delivering effective software solutions while promoting best practices and continuous improvement.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Servant leader and Agile coach for IT delivery teams (development, QA, Product Owners) with a strong voice for team success and program execution

Drives Scrum ceremonies and Agile events to ensure structure, value, and alignment with business objectives

Reinforces Agile best practices (DoR, DoD) while promoting flexibility—avoiding rigidity and adapting practices to meet evolving business needs

Coaches teams toward self-organization and autonomy, empowering decision-making and fostering continuous improvement

Collaborates effectively in hybrid delivery environments, partnering with program leadership roles to ensure excellence in execution across time, scope, quality, and cost

Champions adaptability and continuous improvement, guiding teams through change and encouraging adoption of evolving practices that enhance delivery outcomes

Uses a data-driven approach to monitor team health daily (velocity, burndown/burnup, predictability), ensuring transparency and identifying improvement opportunities

Makes metrics visible to teams and stakeholders for informed decision-making and accountability

Manages risks, impediments, and inter-team dependencies to maintain delivery commitments and program alignment

Serves as primary liaison between teams, leadership, and program managers, ensuring clear communication and timely escalation of issues

Supports release management and program-level planning, aligning team deliverables with organizational goals

Maintains team agreements and Jira dashboards for visibility and operational excellence

Represents teams in executive and stakeholder communications, providing updates on progress, risks, and milestones

Drives continuous improvement through retrospectives, process refinements, and proactive coaching

Qualification

Scrum Master experienceAgile coachingJira proficiencyKanban experienceAgile metrics interpretationServant leadershipContinuous improvementCollaboration skills

Required

Minimum 3 years of combined Agile experience across roles such as Scrum Master, Product Owner, Agile Coach, TPM, Business/System Analyst, or similar roles operating within Agile delivery models

Proven experience delivering in fast‑paced, fluid, dynamic environments, with the ability to adapt when priorities shift quickly

Demonstrated servant leadership, enabling teams to become self‑organizing, accountable, and consistently improving

Hands‑on execution in Scrum and/or Kanban, including facilitation of sprint ceremonies, backlog refinement, and continuous flow practices

Experience working within scaled or hybrid Agile models (SAFe-like structures) — able to flex between frameworks without being overly prescriptive

Strong collaboration skills working with TPMs, RTEs, Product Owners, Dev Managers, and cross‑functional technical teams

Ability to interpret Agile metrics (velocity, predictability, spillover, defects, flow) and use them daily to coach teams and monitor health

Demonstrated success driving continuous improvement using data and best practices, with a coaching mindset rooted in outcomes, not ceremony-for-ceremony's-sake

Experience facilitating problem‑solving, alignment, and cross‑team coordination in complex environments

Proficiency with Jira, Confluence, or equivalent Agile delivery tools