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Highgate · 2 days ago

Complex Sales Manager

Las Vegas, NV

Full-time

Onsite

Mid Level

3+ years exp

Highgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Complex Sales Manager is responsible for soliciting accounts in their market segments and closing on assigned accounts to positively impact hotel revenues.

Hospitality

Responsibilities

Attend and be prepared for daily Highgate Hotel Business Review (HHBR) meeting

Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations

Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team

Meet or exceed set goals

Operate the Sales Department within established sales expense budget

Participate in M.O.D. coverage as scheduled

Initiate and follow up on leads

Maintain and participate in an active sales solicitation program

Monitor production of all top accounts and evaluate trends within your market

Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program

Meet or exceed sales solicitation call goals as assigned by the Director of Sales

Invite clients to the hotel for entertainment, lunches, tours and site inspections

Assist in implementing special promotions relating to direct sales segments, i.e parties, sales blitzes, etc

Assist in the preparation of required reports in a timely manner

Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)

Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property

Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts

Meet and greet onsite contacts

Abide by Prime Selling Time (PST)

Develop networking opportunities through active participation in community and professional associations, activities and events

Review meeting planner evaluations with the Complex Director of Group Sales and Complex Director of Catering Sales to ensure that issues receive follow-up

Entertain clients

Qualification

Hotel sales experienceMarriott CI experienceSales management systemCommunication skillsProblem-solving skills

Required

At least 3 years of progressive hotel sales experience

Must have a valid driver's license in the applicable state

Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Must be able to multitask and prioritize departmental functions to meet deadlines

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Attend all hotel required meetings and trainings

Participate in M.O.D. coverage as required

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing nametags

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives

Must be able to maintain confidentiality of information

Perform other duties as requested by management