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White Whale Solutions · 5 days ago

Utility Coordinator Marketing Outreach

LAS VEGAS, NV 89113

Full-time

Hybrid

Mid Level

$50K/yr - $50K/yr

White Whale Solutions is a data-driven direct marketing agency focused on innovative marketing campaigns. They are seeking a Utility Coordinator to implement strategic outreach plans that promote natural gas use in the Bullhead District and Las Vegas areas, while educating customers and coordinating service installations.

AdvertisingInformation TechnologyMarketing

Comp. & Benefits

Responsibilities

Lead initiatives and provide direction on strategies and tactics that enhance customer satisfaction and support the organization’s goals of delivering a superior customer experience

Answer customer inquiries about the Bullhead District and Las Vegas market areas. Take time to listen to customers, understand their current energy needs, and thoroughly explain/educate them on the Southwest Gas installation and conversion process

Coordinate with Southwest Gas Operations to ensure consistent, appropriate responses to customer concerns and questions about the installation and conversion processes

Guide Bullhead District and Las Vegas area natural gas customers through contracting, service installation, and meter installation processes. Provide appropriate reference material, address any concerns, and coordinate with appropriate personnel

Schedule and attend pre-conversion inspections with Southwest Gas service technicians for customer executed contracts

Assist in connecting customers with appropriate third-party contractors, including plumber/HVAC coordination

Create Installation Work Orders for Bullhead District and Las Vegas customer contracts

Determine and track logistics, including delivery pressure, meter size, and other pertinent details

Conduct field visits and identify optimal route for service installations. Determine pertinent details, including service line footage and meter locations. Mark location with Southwest Gas provided materials

Work with White Whale and Southwest Gas Corporate Communications to manage outreach strategies and tactics. Provide recommendations on the best approach, including both physical and electronic materials

Increase customer engagement, customer acquisition, and growth of Company’s market share

Communicate effectively with Southwest Gas management on any municipal operations updates, including potential construction delays and logistics

Measure and track project outreach effectiveness and recommend changes or improvements based on results

Host and attend community events to promote and educate the entire community on natural gas

Track all outreach efforts and evaluate events attended. Include event details, topics presented, and materials provided

Reference yearly customer additions and identify potential customers

Organize and manage data efficiently. Reference yearly customer additions and update data repository with details on status of customer

Recommend, and upon Southwest Gas approval, implement new strategies to make customer contact with customers who have signed up for service but have not scheduled service installation with a Southwest Gas Contractor

Engage and track communications with customers whose service line has been installed and their 'one-year to have meter installed' is approaching

Perform related duties and responsibilities as assigned