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Saint Alphonsus · 1 week ago

Patient Service Representative Heart Failure

Boise, ID

Full-time

Onsite

New Grad, Entry Level

Saint Alphonsus Health System is looking for a genuine, friendly, and empathetic self-starter to join their Boise Heart Failure Clinic as a Patient Service Representative. The role involves creating a great experience for patients and their families by managing administrative needs, such as checking in patients, collecting co-pays, and scheduling appointments while ensuring excellent customer service.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions

Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

Maintains operations by following policies and procedures and reports needed changes

Acknowledges and greets patients immediately, providing a positive customer service experience

Registers patients for appointments and completes paperwork

Verifies and updates existing patient and insurance information

Keeps patient appointments on schedule by notifying provider of patient’s arrival

Informs patients immediately of delays, explains why, and the anticipated wait time

Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc

Maintain knowledge of different payer practices and deductibles

Assist patients with all aspects of Financial Assistance Paperwork

Control credit extended to patients via a payment plan

Maintain business office inventory and equipment and order supplies

Maintain a neat work area including the reception area

Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Qualification

Customer serviceElectronic health record (EHR)Medical terminologyProcess improvementEmpathyCommunication skillsDetail-oriented

Required

Previous customer service experience required

Preferred

High School Diploma or equivalent preferred

Healthcare experience preferred

Electronic health record (EHR) experience a plus

Medical terminology preferred

Experience with process improvement or lean philosophy preferred

Benefits

Competitive compensation

Full benefits package

Opportunity for growth throughout SAHS and Trinity Health

Company

Saint Alphonsus

Saint Alphonsus is a four-hospital regional, faith-based Catholic ministry with more than 7,000 colleagues and providers serving more than 700,000 people in Idaho and Oregon, with outreach services to Utah, Montana, and Nevada.

Founded in 1894

Boise, Idaho, USA

1001-5000 employees

https://www.saintalphonsus.org

H1B Sponsorship

Saint Alphonsus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (3)