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Swire Coca-Cola, USA · 1 day ago

IT Infrastructure - IT Service Desk Technician

Tempe, AZ

Full-time

Onsite

Entry Level

1+ years exp

Swire Coca-Cola is one of the largest bottlers and distributors of Coca-Cola products in North America. The IT Service Desk Technician provides technical support by troubleshooting hardware, software, networks, and other systems for all employees and collaborates with various teams to resolve incidents and service requests.

Food and BeverageFood ProcessingManufacturingSupply Chain Management

No H1B

Responsibilities

Receives and responds to issues and requests through multiple channels, including phone, walk-up, customer portal, email, instant messaging, and AI chatbot

Documents issues using the IT Service Management (ITSM) platform

Applies ITIL principles for incident, request, problem, and change management processes, following best practices and supporting departmental standards

Installs, configures, maintains, optimizes, and documents the performance of client-facing systems

Researches and recommends innovative technologies to support and/or automate administrative functions, collaborating with IT vendors (hardware, software, services), outsource partners, and other stakeholders

Provides support for A/V technologies in corporate meeting spaces, in close coordination with the Systems team to ensure operational continuity and event success

Maintains and improves the Service Desk’s knowledge base in alignment with company and departmental standards

Assists with end-user training and documentation while ensuring timely and effective onboarding of new employees, interns, and contractors

Provides high-priority issue resolution to Executive team members with urgency and professionalism

Maintains schedule flexibility to support business needs

Qualification

CompTIA A+ITILTroubleshootingServer+Network+Security+A/V systemsCustomer serviceEnd-user trainingDocumentation

Required

High School Diploma (or GED) or equivalent required

Preferred

1+ year of college or 1+ year experience in IT related field preferred

CompTIA A+, Server+, Network+, Security+, ITIL, or relevant certifications preferred

1+ years' experience in IT-related field preferred

Troubleshooting experience for desktop/laptop hardware, software, and mobile devices preferred

Proficiency in enterprise A/V systems and meeting room technologies

Benefits

Health coverage (3 medical options, dental and vision)

Health Savings Accounts w/company match

401(k) Retirement Plan w/company match

FREE virtual primary care, acute care & physical therapy

FREE Employee Assistance Program

FREE Safety Shoes annually for most roles

Seven (7) company paid holidays & 3 paid floating holidays

Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave & volunteer time)

Discounted & free product

Tuition reimbursement

Opportunities for career advancement

Company

Swire Coca-Cola, USA

Glassdoor3.4

With revenues of $3 billion, Swire Coca-Cola, USA produces, sells and distributes Coca-Cola and other beverages in 13 states across the American West.

Founded in 1816

Draper, Utah, USA

5001-10000 employees