Caesars Sportsbook & Casino · 2 weeks ago
Sportsbook Ticket Writer- Full Time (Harrah's Atlantic City)
Atlantic City, NJ
Full-time
Onsite
Entry Level
$15.92/hr - $15.92/hr
1+ years expCaesars Sportsbook & Casino is a leading company in the gaming industry, known for its commitment to customer service and innovation. The Sportsbook Ticket Writer will provide exceptional customer service, assist customers with sports betting inquiries, and ensure compliance with all regulatory requirements.
AppsCasinoGamblingGaming
Responsibilities
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Act in a professional manner, representing William Hill with the highest of standards
Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
May perform additional duties as assigned
Qualification
Required
The ability to sit/stand for extended periods at a time
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Must be 21 years of age or older
Successfully pass a drug screen, background check, and obtain a gaming license
Must have 1+ years of cash handling experience
High level of customer service
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and regulatory agencies
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Act in a professional manner, representing William Hill with the highest of standards
Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
Preferred
H.S. Diploma, GED, or equivalent preferred
Ability to work a flexible schedule, including some nights, weekends, and holidays is preferred
Prior work experience in a sports book is highly preferred
Company
Caesars Sportsbook & Casino
Behold! Caesars Sportsbook & Casino is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.
Founded in 1934Las Vegas, Nevada, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Bailey, JD, CPA
Senior Vice President & Chief Financial Officer
Dan Shapiro
SVP - Chief Development Officer, Caesars Digital
Recent News
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