British Swim School · 1 week ago
Administrative and Sales Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrBritish Swim School of Pomona Valley is part of a nationally recognized swim school brand focused on water safety and skill development. They are seeking a Remote Administrative & Sales Coordinator to support daily operations, contribute to enrollment growth, and build community partnerships through administrative support and relationship-based outreach.
FranchiseSwimmingTraining
Responsibilities
Answer inbound phone calls, texts, and emails from new and existing customers
Provide accurate information about programs, pricing, schedules, and policies
Manage enrollments, billing questions, freezes, and cancellations
Coordinate trial lessons and ongoing scheduling
Maintain accurate records and customer notes in HubSpot CRM
Communicate professionally and empathetically with families
Ensure timely follow-up and excellent customer experience
Convert inbound inquiries into enrollments through consultative conversations
Follow up with prospective customers promptly and consistently
Track lead sources and enrollment outcomes in HubSpot
Support retention by setting clear expectations and building trust
Conduct outreach to elementary schools, preschools, daycares, and community organizations
Help establish and maintain local partnerships
Track enrollments generated from partnerships
Support ongoing relationship communication and follow-up
Plus other duties as assigned by management or the owner
Qualification
Required
Strong written and verbal communication skills
Administrative, customer service, or office support experience
Comfortable speaking with parents and caregivers
Highly organized and detail-oriented
Self-motivated and reliable in a remote work environment
Experience using CRM systems (HubSpot experience a plus)
Proficient with email, calendars, and basic office software
Professional, friendly, and solution-oriented demeanor
Preferred
Sales experience preferred
Bilingual in Spanish is preferred
Benefits
Competitive hourly pay with meaningful bonus opportunities
Fully remote, full-time position
Consistent weekday schedule (no nights or weekends)
Structured onboarding and training
Opportunity to make a real impact on families and community safety
Clear advancement potential into a Marketing & Sales Manager role
Company
British Swim School
British Swim School is a franchise organization currently operating in nearly 180 schools in 20 U.S. states.
Founded in 1981
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steven Waterhouse
Chief Franchise Development Officer/ Director International
Recent News
2025-08-09
Company data provided by crunchbase