Call Center Representative jobs in United States
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Lee's Air, Plumbing, Heating, & Roofing ยท 11 hours ago

Call Center Representative

positionFresno, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $20/hr

Lee's Air, Plumbing, Heating, & Roofing is seeking a motivated Customer Service & Sales Representative to join their Contact Center team. This role involves handling a high volume of calls, converting leads into appointments, and upselling services while providing exceptional customer service.

Heating Ventilation and Air Conditioning (HVAC)Home Improvement

Responsibilities

Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions
Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers
Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible
Confidently present company products, services, and maintenance programs to drive sales and customer loyalty
Overcome objections and provide solutions that align with customer needs
Document all customer interactions and sales activity accurately in the CRM system
Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.)
Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers
Collaborate with dispatchers, technicians, and other departments to maximize service opportunities
Adhere to call center protocols while maintaining a persuasive and customer-first approach

Qualification

Sales experienceCall center experienceCRM proficiencyObjection handlingBilingual (Spanish/English)Performance metricsService Titan familiarityDialpad familiarityMicrosoft Office familiaritySlack familiarityCommunication skillsProblem-solving skillsFast-paced environmentFlexibility

Required

High school diploma or equivalent (bachelor's degree preferred)
Prior experience in a sales or call center environment strongly preferred
Excellent communication and persuasion skills with the ability to influence customer decisions
Strong problem-solving and objection-handling abilities
Comfortable working with performance metrics and sales targets
Proficiency with computers, CRM systems, and call center software
Ability to thrive in a fast-paced, high-energy environment
Flexibility to work evenings, weekends, and holidays if required

Preferred

Bilingual (Spanish/English preferred but not required)
Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus
Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack

Company

Lee's Air, Plumbing, Heating, & Roofing

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Serving Fresno, CA Since 1981.
dateFounded in 2001
location
Fresno, California, USA
people-size51-200 employees
web-link
http://www.leesair.com/

Funding

Current Stage
Growth Stage

Recent News

PR Newswire
Lee's Air, Plumbing, & Heating Partners with Always Fair Heating and Cooling to Expand Services in Phoenix, AZ with Local Leadership, 24/7 Availability, and Same-Day Service
2025-07-08
Company data provided by crunchbase