Insurance Recruiter Services · 6 days ago
Director of Human Resources
Spring, TX
Full-time
Onsite
Director/Executive
$100K/yr - $150K/yr
8+ years expInsurance Recruiter Services is seeking a seasoned, hands-on Director of Human Resources to lead all people operations for a growing insurance agency with approximately 300 employees. This role is critical in supporting leaders, driving accountability, and ensuring the organization remains compliant, scalable, and people focused.
Staffing & Recruiting
Hiring Manager
Houston Hamilton
Responsibilities
Serve as a trusted advisor to the CEO, executive leadership, and field leaders on all HR, talent, and organizational matters
Operate autonomously with minimal daily direction while maintaining alignment with company goals and values
Maintain a strong pulse on the organization from both a people and productivity standpoint, proactively identifying risks, gaps, and opportunities
Support leaders at all levels with coaching, guidance, and conflict resolution
Lead and oversee all corrective action, performance improvement plans (PIPs), progressive discipline, and termination processes
Personally conduct and deliver termination conversations when required
Support leaders in navigating difficult conversations, business-driven decisions, and employee accountability
Investigate and resolve internal complaints, including harassment, discrimination, and interpersonal conflicts
Balance employee advocacy with the responsibility to protect the company from legal, financial, and reputational risk
Partner with external legal counsel on employment-related matters, including EEOC complaints, demand letters, litigation support, DOI complaints, E&O claims, and regulatory inquiries
Ensure compliance with all federal, state, and local employment laws
Support and respond to compliance audits of any level
Ensure all employee documentation, policies, and processes remain compliant as laws evolve
Partner with the internal account manager to report and track workers’ compensation claims
Oversee leave of absence processes, accommodations, and unemployment claims, including hearings when necessary
Oversee protective covenant agreements, producer agreements, and ensure all required documents are executed and maintained
Lead talent acquisition strategy and head count planning across all hubs and departments
Manage and mentor the recruiting team while remaining actively involved in recruiting as needed
Conduct interviews, final interviews, and jump into requisitions during high-demand periods
Partner with leadership to ensure the approved FTE head count plan for each of the company’s four hubs is not exceeded
Monitor hiring activity, turnover, workforce trends, and recruiting effectiveness
Own and lead all HR aspects of acquisitions, including due diligence, onboarding, and integration
Work directly with sellers and incoming employees to ensure a smooth transition
Ensure compliance, benefits alignment, system setup, and integration for acquired teams
Lead annual merit increase cycles and compensation planning in partnership with leadership
Manage the company’s 401(k) plan, including coordination with external vendors and administrators
Oversee annual employer contributions, Form 5500 filings, audits, and compliance requirements
Partner with outsourced HR/payroll vendors to ensure accurate and timely payroll processing
Lead annual open enrollment process, including employee office hours for benefit presentations and Q&A with Employee Benefits Agent
Serve as system administrator for BambooHR, including access levels, data integrity, and reporting
Manage and optimize HR workflows within Monday.com
Oversee Applicant Pro applicant tracking system usage and reporting
Ensure strong data accuracy, reporting, and process controls across all HR systems
Maintain strong Excel-based reporting for headcount, compensation, compliance, and workforce metrics
Own and maintain the employee handbook, updating policies as business needs and laws change
Design, refine, and audit HR processes to ensure consistency, compliance, and scalability
Review and double-check the work of direct reports, refining processes and controls as needed
Manage the HR helpdesk and HR mailbox, ensuring timely and professional responses
Qualification
Required
8–10+ years of progressive HR leadership experience, preferably within a multi-state organization
Strong background in employee relations, corrective action, performance management, and terminations
Experience leading talent acquisition strategy and managing recruiters
Demonstrated ability to work autonomously with strong judgment and discretion
Proven experience partnering with executive and field leaders
Strong knowledge of federal and state employment laws
High level of proficiency in Excel and HR technology systems
Preferred
Experience within the insurance industry or a highly regulated environment
Experience supporting M&A activity
BambooHR system administration experience
Experience with Monday.com and Applicant Pro
Experience managing 401(k) plans and working with external benefits administrators
Benefits
Medical, Dental, and Vision Insurance
Supplemental Insurance
401K with up to 4% annual match
Paid Time Off
Paid Holidays
Company
Insurance Recruiter Services
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase