Trane Technologies · 5 days ago
Field Service Representative
Little Rock AR Colonel Glenn, Little Rock, Arkansas, United States
Full-time
Onsite
Mid, Senior Level
$51K/yr - $90K/yr
5+ years expTrane Technologies is a world leader in creating comfortable, sustainable, and efficient environments. As a Field Service Representative, you will provide technical support to dealers and conduct training programs to improve service capability and customer satisfaction.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required
Communicate service bulletins and alerts to dealers on a timely basis
Support sales team with key customer relationship management
Provide product performance investigations and reporting of quality and/or First Notice events
Establish and conduct a comprehensive technical training program for service & installation technicians
Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers
Provide effective and timely response to consumer inquiries and complaints
Qualification
Required
Minimum of five years field service experience
Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Must have a proven, detailed knowledge of HVAC products, with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques
Ability to craft communications to technicians which convey instructions and/or notices
Proven skills in planning and conducting training sessions
Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
Strong consumer and customer relations background
Ability to compose written correspondence to address consumer complaints
Skilled in use of negotiation principles
Ability to easily switch between rapidly changing priorities
Strong computer skills (Windows 2000 & Microsoft Office 2000)
Preferred
Knowledge of Trane and American Standard product families preferred, and Mitsubishi
Benefits
Health insurance
Holistic wellness programs
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company
Trane Technologies
Trane Technologies develops energy efficient indoor environments for commercial and residential applications.
10001+ employees
H1B Sponsorship
Trane Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (48)
2023 (28)
2022 (41)
2021 (33)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-03-17IPO
Leadership Team
David Regnery
Chief Executive Officer
Victoria Lazar
SVP, General Counsel and Corporate Secretary
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase