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Margaritaville · 1 week ago

Corporate Director, Hotel Operations

Orlando, FL

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Margaritaville is a hospitality company known for its unique brand experience across various lodging verticals. The Corporate Director of Hotel Operations will oversee the delivery of the Margaritaville Brand experience at property levels, ensuring compliance with brand standards and supporting property management teams in enhancing guest experiences.

HotelResortsRestaurants

Responsibilities

Act as primary contact for lodging operations assigned across various verticals including Margaritaville Hotels, Compass Hotels, and Camp Margaritaville

Visit properties routinely to ensure QA and Brand Standards are in place

Provide Brand training and guidance to newly hired General Managers and Steering Committee members, ensuring awareness of brand tools, resources, and training opportunities

Assist property management team with action plans and involvement with Brand initiatives that drive revenue, reputation, and engagement

Work closely with lodging property management to anticipate, identify, and resolve issues that impact the guest experience and impact Brand reputation

Support and provide any Brand resource to assigned properties on a regular and frequent basis

Monitor brand standard compliance and report back any deficiencies and action plans to remedy

Participate in monthly team alignment meetings on all aspects of operations to support revenue and guest service goals

Ensure pre-opening activities for assigned properties meet deadlines, adhere to Brand Standards, and comply with expected outcomes through frequent communication with primary contacts through property launch dates

Perform Brand Standards Audits of assigned properties and deliver results to property leadership

Maintain and retain confidential information regarding the Company, vendors, and guests

Maintain a high level of knowledge regarding the company’s venues, products and happenings

Perform other duties and tasks as assigned or determined by management

Adhere to all company policies and procedures as established in the Team Member Handbook

Qualification

Senior property leadershipPre-opening experienceBrand experienceLodging system skillsCommunication skillsCollaboration skillsDecision-making abilitiesEntrepreneurial mindsetMulti-tasking abilityEmpathy

Required

5 -7 years of senior property leadership required

Experience with pre-opening and opening of hotels required

Excellent communication, presentation, and speaking skills required

Strong collaborating and influencing skills and the ability to professionally interact with other departments and verticals

Ability to multi-task and handle a variety of initiatives across multiple locations and projects

Good judgment and decision-making abilities

Entrepreneurial mindset and willingness to take a hands-on approach as needed to support our properties through pre-opening phase and throughout opening

Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others

Proficient computer and lodging system skills including but not limited to CRS, CRM, PMS, POS, Microsoft Word, Power Point, Excel, and Outlook

High school diploma or equivalent required