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DSV - Global Transport and Logistics · 1 day ago

Program Manager

Lancaster, TX

Full-time

Onsite

Senior Level

$120K/yr - $140K/yr

7+ years exp

DSV - Global Transport and Logistics is a leading provider of global solutions within transport and logistics. The Program Manager is responsible for leading and managing site operations to ensure safe, efficient, and profitable performance while driving continuous improvement and maintaining customer satisfaction.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Develop and implement systems and procedures to manage operations, equipment, and products in a safe and profitable manner

Ensure operational compliance with company policies, client Service Level Agreements (SLAs), and Standard Operating Procedures (SOPs)

Lead efforts in continuous improvement and cost-saving initiatives across the operation

Monitor and achieve key performance indicators (KPIs) and quality system requirements

Apply effective communication and motivational techniques to lead, supervise, counsel, and, when necessary, discipline team members

Maintain high team morale and focus on delivering exceptional customer service

Provide growth and development opportunities for team members through coaching and training

Act as a liaison to the General Manager, implementing and managing operational plans

Deliver timely and accurate customer analytics to support strategic initiatives

Communicate proactively across business units and organizational layers to ensure alignment and feedback

Lead the development and execution of communication strategies to promote company priorities

Support change management initiatives aligned with client strategy

Build and maintain strong relationships with internal and external stakeholders

Maintain frequent communication with teams and working groups to ensure operational alignment with client and business needs

Serve as the first point of escalation for operational issues and concerns

Demonstrate leadership and sound business judgment in anticipating client/project needs and developing effective solutions

Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility

Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines

Remains knowledgeable regarding changes in hardware and software technology

Develops proficiency in client systems

Manages high level customer service standards for all functions

Assures that client accounts receive the required level of operational and administrative support

Maintains appropriate contact with all functions and responds to requests when required

Attends or leads meetings with key customers to discuss any customer issues

Coordinates management of supplier/customer visits to the site

Promotes a positive relationship with clients by providing excellent customer service

Supports the development of an annual operating budget

Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters

Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE)

Ensures team members are properly trained on any MHE

Keeps informed of relevant new technology and make recommendations as applicable

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations

Audits warehouse for compliance with safety, security, and quality principles and rules

Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety

Work overtime as dictated by business whether mandatory or voluntary

Performs other duties as assigned

Manages warehouse operations supervisors & support staff

Qualification

Logistics experienceSupervisory experienceWMS systems proficiencyMicrosoft OfficeBudgeting skillsCustomer service skillsCommunication skillsLeadership skillsOrganizational skillsAttention to detail