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Myant · 22 hours ago

Customer Support Specialist - DACH (Remote)

United States

Full-time

Remote

Entry Level

1+ years exp

Myant Health is redefining Remote Patient Monitoring with its innovative SKIIN system that integrates EKG and vital sign monitoring into textile-based garments. The Customer Support Specialist will be the first point of contact for patients in the DACH region, providing technical support and ensuring a positive user experience with SKIIN.

Information TechnologyInsurTechProduct DesignSoftwareWeb Design

Responsibilities

Address and resolve inbound customer complaints across all dedicated channels promptly and effectively

Maintain detailed records of customer interactions, transactions, feedback, and complaints

Escalate critical customer issues as needed

Collaborate with cross-functional teams to provide feedback and enhance the overall customer experience

Consistently deliver exceptional service and create a remarkable experience for customers

Approach customer interactions with positivity and a solution-focused mindset

Meet customer experience KPIs, including SLAs and CSAT scores

Qualification

Customer Support ExperienceHelpdesk Tools (Zendesk)Fluent German (C2)Technical AffinityEnglish CommunicationEmpathyPatienceService OrientationOrganizational SkillsTeam Player

Required

Fließende Deutschkenntnisse in Wort und Schrift (C2-Niveau) sowie sehr gute Englischkenntnisse

Mindestens 1–2 Jahre Erfahrung im Customer Support in der DACH Region, vorzugsweise mit Patienten oder Konsumenten in einem technischen oder gesundheitlichen Umfeld

Erfahrung mit Helpdesk-Tools (z. B. Zendesk)

Technische Affinität (Smartphones, Apps, Wearables) und Fähigkeit, komplexe Schritte einfach zu erklären

Hohe Empathie, Geduld und Serviceorientierung im Umgang mit Patienten

Zuverlässige, strukturierte Arbeitsweise und Selbstorganisation im Remote-Setup

Proficiency in German is mandatory; German Level C

Minimum of 1 year of experience as a Customer Experience Specialist (online)

Proficiency with help desk platforms like Zendesk

Reliable and responsible with excellent organizational and time-management skills, plus a proactive attitude

Strong written and verbal communication skills in English

Experience using CRM systems

Goal-oriented team player who excels in both independent and collaborative problem-solving

Exceptional attitude towards customers, peers, and clients